SHIPPING: Please allow up to 10 business days for your order to be processed and shipped for typical orders. This does not include shipping time. Any differences to this will be listed either in an update on the top of this page (seasonal delays, unexpected volume increases, etc) or in each product description (preorders, backordered items, etc). When you select a shipping option, please be aware that this is the time it takes to ship AFTER printing, processing, and packaging. 

We strongly suggest that you opt-in to include shipping insurance for your orders at this time. It is already pre-selected for you at checkout, so by taking no action, you are covered. This shipping insurance through Route Package Protection will allow you to have your order replaced at no cost if it is lost, stolen, or damaged. "Lost" can also be considered no shipping updates on the tracking for more than 7 days. If you have opted-in for the shipping insurance and would like to file a claim, please visit https://claims.route.com. To be considered for a refund or replacement item, the Route Package Protection policy requires any issues to be reported within 15 days of the delivery date. 

If you have opted-out of shipping insurance, once the order is shipped out of our facility, you will take full responsibility for it's safe delivery, and will not be offered a replacement or refund if it is lost, stolen, or damaged.

RETURNS/EXCHANGES: If you are unhappy with your purchase, you can contact us within 48 hours of receipt for instructions on how to return the item to our HQ office for a full refund, provided it is in identical condition to what we send. If it's been longer than 48 hours since tracking shows it's been delivered, we will unfortunately be unable to accommodate the request.

If you wish to exchange something because of sizing or preference, you will need to send the item back to us and pay for return shipping to you. If the mistake was ours we will cover all of the above costs.

We are not responsible for any delivery service's inability to deliver to the address you supply. If any item is returned to the sender, we will refund the amount of the item only. We are not responsible for any lost or stolen goods if tracking indicates the package was delivered, or is unable to deliver to the address you supply. Please double check the address on your order before placing it.